Workflow optimization
Improve agent effectiveness with advanced self-service, AI-driven forecasting, and intuitive administration.
CCAAS, POWERED BY TALKDESK
Set the stage for exceptional customer experiences
Drive conversions and increase customer retention with cloud-native Contact Center as a Service (CCaaS) solutions.
Put our award-winning technology to work for you
2024 Silver Stevie Customer Service Solution for CCaaS, powered by Talkdesk
2024 Customer Product of the Year for CCaaS
2023 Customer Contact Center Technology Award for CCaaS
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CORE FEATURES
Key advantages of CCaaS, powered by Talkdesk
Transform customer interactions and empower your agents to work from anywhere.
Flexible plans
A variety of seat types and pricing options make it easy to find a solution that meets your needs and budget.
Improved outcomes
Drive continuous improvement of the customer journey with actionable insights.
Clear communications
Ensure conversation clarity through crystal clear calls.
Advanced security
Protect customer data with over 30 compliance certifications, including SOC2 Type II, HIPAA, and PCI-DSS.
Visual workflow
Streamline workflows using a low/no-code visual designer to support customer self-service or agent-led interactions.
Why choose CCaaS, powered by Talkdesk, from Uniti Solutions?
Rely on Uniti Solutions to modernize your customer interactions with enterprise-grade CCaaS and a dedicated team of experts with over 20 years of contact center experience. Move mission-critical communications to the cloud with our award-winning OfficeSuite UC®, unifying messaging and video conferencing on a single, flexible platform accessible anytime, anywhere.
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BENEFITS
Enhance customer experience with frictionless engagement
Service more customers, more efficiently and securely with CCaaS, powered by Talkdesk.
Ensure a top-shelf experience
Track team performance trends and recognize results via a complete combination of voice recordings, agent screen recordings, and omnichannel transcripts.
Additional available capabilities
Third-party integrations and apps
Supercharge your workflows and customer experience with an innovative ecosystem of open APIs and 70+ pre-built and industry-specific integrations, such as Salesforce, Microsoft Dynamics 365, Zendesk, and ServiceNow.
Deliver a consistent customer experience worldwide
CCaaS, powered by Talkdesk, supports 31+ local languages and accents via AI and automation. Plus, over 7 languages are supported natively in the Agent Workspace with the ability to quickly add a new language.
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AI simplified: Empowering contact center agents and customers with artificial intelligence
Explore how AI-powered tools can help make customer service more efficient and rewarding.
July 18, 2024 • Matthew Marion • 4 min
CONTACT US
Ready to upgrade your network?
Fill out the form and a Uniti Solutions technology expert will contact you to customize the perfect solution.