Updated August 1, 2025

This Privacy Statement describes how Uniti and its affiliates collects information from or about you, either as a customer, visitor to any Uniti website or user of any Uniti mobile apps, when you order services from us, how we use the information we collect, and the choices customers have concerning the collection and use of such information. The goal of this Statement is to ensure that your Uniti experience is secure so that you may use our products and services with complete confidence. Please review this Statement carefully. This Statement addresses:

A. Personal Information Collected

Uniti limits the information collected about you to what is needed for conducting business, including the offering of products and services that might be of interest to you. You may choose to provide “personally identifiable information” (PII) to Uniti in a number of ways either in person, telephonically or via our websites or mobile apps. Examples of how you may share PII with us include: ordering a service or equipment from us, downloading and using a Uniti mobile app, sending us e-mail, responding to Uniti surveys, entering Uniti-sponsored contests or sweepstakes, registering to receive news or public information or applying for a job. We may also obtain PII from third parties (for example, credit agencies) with your permission.

Examples of PII are:

The following information is not PII:

Uniti may compile or aggregate PII from numerous customers or Web visitors or mobile app users to collect data about groups of customers or potential customers or categories of service. Uniti does not consider this “aggregate” information as PII because the aggregate information does not contain the PII of any individual customer, Web visitor, or mobile app user.

B. Use of Personally Identifiable Information

Uniti uses PII to provide products and services to meet customers’ needs, including new products or services. Uniti may share PII with any Uniti-affiliated company, and these companies are subject to the terms of this Statement. PII is used in our mobile apps explicitly to enable easier communication through the use of the app to make and receive communications from contacts and enable users to display their photo.

Uniti retains PII only as long as is necessary for Uniti to comply with business, tax and legal requirements. This retention period could be the entire time you are our customer depending on the type of PII.

Uniti does not:

Sell any customer data, whether it be defined as PII or otherwise, to third parties.

Collect PII from you unless you provide it to us in person, telephonically or electronically by visiting our websites or using our mobile apps, including information you provide in order to use our services.

Sell the names and addresses of Uniti Web visitors or mobile app users to unaffiliated suppliers, without your prior approval.

Allow third parties to change your service provider or otherwise access your account information, at your request, without complying with our security policies, including our Customer Account Protection Plan that protects your account from changes not authorized by you.

Information about our customers and users, including PII, may be shared and transferred as part of any merger, acquisition, sale of company assets or transition of service to another provider. This also applies in the unlikely event of an insolvency, bankruptcy or receivership in which customer and user records would be transferred to another entity as a result of such a proceeding.

C. SMS/Text Messaging

If you create an account and provide your cellular telephone number, Uniti may send you administrative text messages. If you opt in to receive promotional/marketing text messages, Uniti may also send you promotional/marketing text messages. If you wish to opt out of any type of text messaging sent to you by Uniti, you may do so by following the “opt-out” instructions in the text message, or by editing your account settings.

D. Customer Proprietary Network Information (CPNI)

CPNI is information that relates to the quantity, technical configuration, type, destination, location and amount of use of the telecommunications services purchased by you from Uniti. CPNI is available to Uniti solely through its relationship with you and information contained in your bill for telecommunication services. CPNI does not include information that is typically classified as PII, such as your name or e-mail address and does not include compiled or aggregated PII. U.S. federal law requires Uniti to protect the confidentiality of CPNI. Unless you opt-out from the use of CPNI, Uniti may use CPNI to market service offerings to you to which you do not already subscribe. To opt-out, just contact us. Uniti may, without prior approval from you, use CPNI to provide or market service offerings to you, if the service offerings are within the same categories of service to which you already subscribe, regardless of your CPNI selection.

If you order Uniti services from a Uniti dealer, Uniti's dealers are prohibited from accessing or using your CPNI unless you sign a consent form authorizing Uniti to release your CPNI to the dealers. Dealers are required by Uniti to take all necessary measures to protect the confidentiality of your CPNI. As part of the dealers’ agreements with Uniti , dealers agree that, upon termination of your Uniti services, the dealers will promptly return all of your CPNI to Uniti and will not retain any CPNI in any form.

E. Value-Added Services

Because we appreciate the trust you have placed in us, we continually look for ways to enhance your customer experience. From time to time, we may notify you about a Uniti product or service using the information you have provided to us either in person, telephonically or electronically by visiting our websites or using our mobile apps, including information you provide to use our services. We strive to limit our offers to those we think you would benefit from and appreciate receiving. We want every contact you have with us to be a positive experience. If you prefer not to receive these Uniti value-added services, offers and opportunities, just contact us.

Uniti complies with all applicable laws and regulations regarding “Do Not Call” Lists. Generally, Uniti is allowed to contact its customers, even if the customers are registered with federal or state Do Not Call Lists, because of our relationship with you. Uniti will, of course, honor any request to remove your name from our telephone, mail or e-mail solicitation lists and will delete your information from existing files within a reasonable time period. Just contact us.

F. Information Disclosed to Third Parties

Uniti does not sell PII of its customers. In limited circumstances, Uniti may provide PII to third parties:

G. Data Collection Technologies

In addition to PII identified in Section A of this Statement, we, or our third-party partners, may collect non-personal information automatically when you visit Uniti websites, other third-party sites, open Uniti emails or use Uniti mobile apps, such as domain name, browser, your computer operating system, information about the Web page from which you linked to the website, and time spent on different parts of our websites or mobile apps. We or our partners may use this information to evaluate and improve the websites and mobile apps, and may share the information with third parties on an aggregated basis to enhance our products and services offered. This on-line information is typically collected via cookies, web beacons (see Section N for definitions), and/or other data collection technologies. Like virtually all other websites that you visit, we use cookies to deliver Web content specific to your interests and to control access to your personal shopping cart after your initial entry. The cookie permits the server to recall information from your previous shopping trip, should you decide to think about your purchase. A cookie is not used to access or otherwise compromise the data on your hard drive. With most browsers, you can choose to change your browser settings to disable cookies. Please be aware that cookies may be required to complete certain functions on Uniti websites and other websites you may link to from Uniti websites, including making purchases or payments on your Uniti account. Uniti does not collect personal information (i.e. user photos and contact lists) shared via or connected with Uniti mobile apps.

H. Security Measures

Uniti wants you to use our services with confidence, and therefore we use a number of security techniques designed to protect your information from unauthorized access, including firewalls and access control procedures. Uniti has physical, electronic, contractual, and managerial security measures in place to protect against the loss, misuse and alteration of information under our control. For example, when you place an order on a Uniti Website, the information you submit is encrypted using the Secure Sockets Layer (SSL) protocol.

Uniti employees are bound non-disclosure agreements that prevent them from disclosing any PII or CPNI. Further, Uniti's Working with Integrity Guidelines state that Uniti employees must abide by all state and federal laws and regulations in the performance of their job duties.

Our policies also limit access to PII to only those employees, contractors, agents, or representatives that require the information to perform their jobs or assist Uniti with providing products and services to you.

I. Children

Children under the age of majority should consult with their parents or guardian before furnishing any data to us. Parents should consider using one of a number of available parental control tools that provide a child-friendly, on-line environment and can prevent children from disclosing PII without parental consent. If a child has provided personal information without the consent of a parent or guardian, that parent or guardian should contact us to request that the information be deleted from our records. More information about parental controls may be found on Uniti websites or by contacting a Uniti customer care representative.

Uniti does not knowingly collect PII from children under the age of 13 in connection with providing products and services, and it strives to comply with all provisions of the Children’s Online Privacy Protection Act (COPPA). If Uniti inadvertently collects information from minors below the age of 13, the information will be treated as PII of the adult customer.

J. Links

Uniti is not responsible for the content or privacy policies of other non-Uniti websites or non-Uniti mobile apps. You should keep this in mind when accessing websites through links on Uniti websites or mobile apps, or through third party advertisements appearing on Uniti websites or mobile apps. Further, Uniti may advertise on other websites or mobile apps. The advertising companies placing our ads may use cookies or web beacons to track the effectiveness of our ads. The use of such technology is subject to the privacy policies of the advertising companies, and not this Statement.

K. Statement Updates

We may update this Privacy Statement at any time in connection with our constant efforts to improve our products and services. We strongly encourage you to periodically review this Statement. We reserve the right to expand our capabilities for information collection and use and change this Statement in this regard. If any change constitutes a material change to this Statement, we will post a notice on our websites in a prominent position. If Uniti decides to use PII in a manner that is materially different from what is contained herein, we will post the change on this page for 30 days before making the change.

L. Security Breaches

While our goal is to prevent any unauthorized disclosure of PII, Uniti cannot guarantee that a disclosure will not occur. We will make reasonable efforts to contact you if we determine that a security breach has occurred and that there is a reasonable risk of identity theft or as otherwise required by law.

M. Contact Us

If you have questions, concerns, or complaints about this Statement or Uniti privacy practices, please contact a Uniti customer care representative; email us at [email protected]; or write to us at Uniti Services, LLC, ATTN: Legal Department, 4005 N Rodney Parham Road, Little Rock, Arkansas 72212. We will respond to your inquiries in a timely manner.

N. Definitions

Cookies are small, encrypted data strings our server writes to your hard drive that contains your unique Uniti User ID. For more information on managing cookies and opting out of interest-based advertising, click here for more information from the Digital Advertising Alliance.

Web beacons are small graphic images imbedded in a webpage or email.

O. Internet Information

Uniti's network management practices are designed to provide the best possible online experience to its customers. To that end, Uniti monitors traffic flows between points within its network and between its network and locations on the Internet for purposes of reasonable network management. Uniti uses this information to manage its network, provide security for its customers, plan for future needs, and ensure its network runs efficiently. Monitored information includes the amount of data sent to and from your connection, the source and destination of the data, and the type of information sent and received. In limited circumstances, Uniti may also look into the contents of the information to determine whether it is malicious in nature (such as a virus, spam, worm, etc) or when required by law to comply with judicial orders or regulations.

P. US-EU Privacy Principles

For individually identifiable information received by Uniti in the United States from Users in the European Union, Uniti adheres to the following principles:

Notice: Uniti will inform Users about the purposes for which it collects and uses PII, the types of non-agent third parties to which Uniti discloses PII, and the choices and means, if any, Uniti offers for limiting use and disclosure of PII.

Choice: Uniti will offer Users the opportunity to choose (opt-out) whether their PII is (a) to be disclosed to a third party who is not an agent, or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized. For sensitive PII, Uniti will give Users the opportunity to affirmatively and explicitly (opt-in) consent to such disclosure or use.

Access: Upon request, Uniti will provide Users with the PII that it holds about them and will take reasonable steps to provide individuals with a means to correct, amend or delete PII that is inaccurate or incomplete.

Dispute Resolution: For complaints that cannot be resolved between Uniti and the User, such disputes will be governed by the current provisions of Uniti's Terms and Conditions, or the terms of your written agreement with Uniti, if applicable.